Modernization of the offer and order process

lT Republic supports Sanitas in modernizing the offer and application process, a central core process of health insurance.

IT challenge
‍The offer and application process is triggered by customer interaction. If a customer wants an offer, various regulations must be followed to check which products can be offered at which price. If the customer submits the signed offer, the application processing starts, which uses a risk assessment (underwriting) to assess whether any risks arising from answered health questions can be insured. The offer and application process has so far been implemented as a monolith. This led to various problems:

• Only four releases a year are possible, which means Sanitas is struggling with full requirement backlogs
• The systems are reaching their performance limits
• The systems are getting on in years and expandability is limited
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Our solution
‍The monolith is being replaced by a modern microservices architecture based on Java Spring Boot. Camunda is also used as a process engine, which executes the processes modeled using BPMN and checks the rules mapped using DMN. The architecture has various advantages for Sanitas:

• Time to market: The architecture allows more frequent releases and Sanitas can therefore react more quickly to market changes
• Automation of manual activities: The modernization project allows the offer and application process to be restructured and manual activities to be automated
• Online channel: The new solution allows the customer to receive the offer via an online channel and to submit the application there right away. There are no media breaks and waiting times for the customer.